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Shipping & Returns

SHIPPING

Our online selection is grown and dispatched in 100mm pots and we take great care in the packing and dispatching process. 

We dispatch via courier.

Shipping is available to NSW, VIC, SA & ACT.

Unfortunately we do not ship to WA, QLD and NT.

We will dispatch your order promptly upon receipt of payment.

We make every effort to ensure your plants will arrive safely. If a plant is too tall to pack it will be carefully pruned to fit. This will not affect the plant at all. .

Please allow 10 – 14 days for delivery. Orders need to be received by us no later than close of business Thursdays. If orders are received after the close of business on a Thursday your order will be held over to the following week.

We endeavour to pack orders on Monday to be dispatched on Tuesday.

Please allow 2-5 working days for delivery from the date of dispatch. This is usually how long it takes most orders to reach their destination, but there are times where delays may occur.

Dispatch may be delayed due to extreme weather conditions e.g. heat, flooding rains etc.

We dispatch year round - excluding weekends and Public Holidays.

 

REPLACEMENT & REFUNDS

Please check your order immediately upon receiving it. Remove your plants from the carton and packaging, water and place in natural light out of direct sunlight.

Weather may have an impact on the condition your plants arrive in and we take this into consideration when planning to despatch, however in the event of extreme weather events prevailing we will contact you directly prior to despatch and you may elect to purchase priority postage which is in addition to the flat rate charged.

We make sure your plants are watered before they leave us so please re-hydrate them when you receive them.

All orders are guaranteed if damaged in transit either by replacement or refund of damaged plant (or plants).

Should there have been any problems with damage during the delivery process, please contact us in such case within 2 days after delivery. We will subsequently ask you to forward via email a clear photo of the damaged plant (or plants) with a description of the damage. This will allow us to establish whether a refund or replacement for that plant (or plants) is warranted.

If we are unable at the time to replace the damaged plant (or plants) with the same plant a substitute option will be offered.

A refund will not be given for change of mind.